In what Countries can I buy online?

Up to now our direct shipping has only been within Spain and Portugal. But please email us if you are anywhere else and we will do our best to get you our product to your door step wherever you are in the world!

Will I get exactly the same product I see in the photo online?

The photographs of our products are taken with a high quality lens to show in detail each feature. Our products are hand crafted so there could be some tiny differences in the finish.

Can I receive updates regarding the latest products and offers from lamparasdecarton.com?

You can subscribe to our newsletter and you will get all our up-to-date offers.

Can I unsubscribe from the newsletter lamparasdecarton.com?

You can also unsubscribe when you want, just click on that section.

What is our Policy on Data protection?

Please click on the legal note.

How long will my lamp last?

As long as any other lamp you can find.

What will happen if the light bulb gets too hot?

Our lamps are perfectly ventilated and they have a fire retardant.

How long is the guarantee?

We offer you a 2 year guarantee from the purchase date so long as it is not from normal wear and tear. You will need to show us your receipt and order number.

Where can I find the Order number?

Once you make your order you will receive an email with your number, which you will need to use when you make the payment via bank transfer.

Can I get a commercial invoice?

Sure you can. When you place your order remember to fill out all the information.

How long will my order take?

We estimate a 3 weeks from when you place your order.

Can I change or cancel my order?

Within 24 hours you can make any change or cancel it. Just email us with the details.

How to change or cancel my order?

You just have to email us at info@lamparasdecarton.com with details of the change or cancellation.

Can I return my order?

Only if it is not a personalized order. Please see our terms and conditions.

What is the repayment period?

You have five days to make the return from receipt of order to your home.